Comments on: Apparently This Customer Is STILL Wrong http://jayelleenelial.com/apparently-this-customer-is-still-wrong/ The Jolene Mentality - Shameless, Disgusting, Silliness. Tue, 15 May 2012 12:51:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: desmond lim http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15978 desmond lim Sat, 19 Jan 2008 16:11:47 +0000 http://jayelleenelial.com/?p=547#comment-15978 i suppose that their BM being not quite great adds to the comedy?? i dunno... HAHAHA!!! i suppose that their BM being not quite great adds to the comedy?? i dunno… HAHAHA!!!

]]> By: desmond lim http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15921 desmond lim Thu, 17 Jan 2008 12:36:38 +0000 http://jayelleenelial.com/?p=547#comment-15921 yeah... doing it in BM was kinda bad. was really excited to see it, but it was a disappointment lah. and could they not get better chairs?? sigh....will have to talk to him when i'm down in kl lah <br /><br /> <b>jo: hahah hope he accepts criticism well! :P it's not bad, it's plain horrible. coz their BM is not that great also..ahhaha and ENGLISH IN ENGLISH IT'S FUNNY. I feel so sad. :( </b> - yeah… doing it in BM was kinda bad. was really excited to see it, but it was a disappointment lah. and could they not get better chairs?? sigh….will have to talk to him when i’m down in kl lah

jo: hahah hope he accepts criticism well! :P it’s not bad, it’s plain horrible. coz their BM is not that great also..ahhaha and ENGLISH IN ENGLISH IT’S FUNNY. I feel so sad. :(

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]]> By: Sze May http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15894 Sze May Wed, 16 Jan 2008 17:59:19 +0000 http://jayelleenelial.com/?p=547#comment-15894 And happy belated 21st, girl!!! <br /><br /> <b>jo: hahah ur afterthought is so cute</b> - And happy belated 21st, girl!!!

jo: hahah ur afterthought is so cute

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]]> By: Sze May http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15893 Sze May Wed, 16 Jan 2008 17:58:35 +0000 http://jayelleenelial.com/?p=547#comment-15893 Has he not heard of the term "by word of mouth" before? Simply disregarding your customer's lack of satisfaction towards your level of service is bad enough. But being egoistic, pushy, rude, and in-your-face is pushing it too far!!! His service was definitely slow slow slow... we were there! We were there for slightly more than 2 hours!!! So tell me, how long can you spend your time in a restaurant when all you wanted to do was eat?! All you guys wanted was an apology, not a discount or anything on the house. And 3 months is too short a yardstick for comparison. All that mattered to him was the size of his balls, I mean, ego. Not defending his staff. So now nearly everyone who reads this and has been planning to holiday in Langkawi knows where they should not eat. Anyway, it's not like we can't find equally good food in KL. Heck, it's even better in KL!!! <br /><br /> <b>jo: haiih..your table also had the same thing right? 2 hours. that's a long time ... i remember at our table we were like talking and talking, by the time our food arrived, I knew almost everything about Leong Hui, Eng Hooi, Yina and Irwin. Plus a few new facts about Chee Kiang too. :P He's SUCH a good boss. But if he keeps this up, waiters and chefs at his place who move on to so called greener pastures would not survive very long where customer service is a priority. exactly. next time we go there we just stick to Fatty Mum. At least the uncle there talks to us like we're his children. :) *feels warm and fuzzy*</b> - Has he not heard of the term “by word of mouth” before? Simply disregarding your customer’s lack of satisfaction towards your level of service is bad enough. But being egoistic, pushy, rude, and in-your-face is pushing it too far!!! His service was definitely slow slow slow… we were there! We were there for slightly more than 2 hours!!! So tell me, how long can you spend your time in a restaurant when all you wanted to do was eat?! All you guys wanted was an apology, not a discount or anything on the house. And 3 months is too short a yardstick for comparison.

All that mattered to him was the size of his balls, I mean, ego. Not defending his staff.

So now nearly everyone who reads this and has been planning to holiday in Langkawi knows where they should not eat. Anyway, it’s not like we can’t find equally good food in KL. Heck, it’s even better in KL!!!

jo: haiih..your table also had the same thing right? 2 hours. that’s a long time … i remember at our table we were like talking and talking, by the time our food arrived, I knew almost everything about Leong Hui, Eng Hooi, Yina and Irwin. Plus a few new facts about Chee Kiang too. :P He’s SUCH a good boss. But if he keeps this up, waiters and chefs at his place who move on to so called greener pastures would not survive very long where customer service is a priority.

exactly. next time we go there we just stick to Fatty Mum. At least the uncle there talks to us like we’re his children. :) *feels warm and fuzzy*

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]]> By: desmond lim http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15891 desmond lim Wed, 16 Jan 2008 15:53:17 +0000 http://jayelleenelial.com/?p=547#comment-15891 being in the service industry myself for the past 3 years, i have to say that although the motto is "the customer is always right" there is a limit to that statement. a customer obviously CAN't be right when they say " your boss said that this ( meal, room, service )is free" ( believe me, i;ve heard that one b4 ) in this case, i pretty sure that the waiter punched in the bill 1 hour AFTER taking the order ( which will account for the 1 1/2 wait for YOU, but only 1/2 hour for the owner ) at the end of the day, you want your customers to be happy and come back again. and we all know that advertisement through word of mouth ( especially when its a bad comment ) spreads like wildfire! he did a really dumb thing arguing with you and even a DUMBER thing to comment here <br /><br /> <b>jo: yeah he refuses to think badly of his own staff yet he has no qualms about accusing his customers of lying. lol in this case, advertisement is through my finger tips. I didn't think I could get anyone's attention if I put it up, even though one of the guys at the table suggested it. Yeah man. He needs the publicity. I mean, running a restaurant IS a business and bad publicity is .. well, very bad. hahahha read ur comment in my About Me page btw.:P Douglas Lim? a passion? Hahaha..those were the days. He is now an attraction that I can go slightly crazy about. :) just saw your brother on tv just now. Not so nice lah with the whole show in BM. Spoils actorlympics. And the crowd...i remember when Actorlympics was in English and confined to the studios at Actor's Studio BSC, the crowd was so much more colourful. I hope they have actorlympics in english and preferably not in front of a tv camera. Where they have to be politically correct. Haih. :( I don't want to burst their bubble, but..sigh, it was bad tv. With a few charity laughs. Bad tv none the less. Political correction kills. -</b> being in the service industry myself for the past 3 years, i have to say that although the motto is “the customer is always right” there is a limit to that statement. a customer obviously CAN’t be right when they say ” your boss said that this ( meal, room, service )is free” ( believe me, i;ve heard that one b4 ) in this case, i pretty sure that the waiter punched in the bill 1 hour AFTER taking the order ( which will account for the 1 1/2 wait for YOU, but only 1/2 hour for the owner ) at the end of the day, you want your customers to be happy and come back again. and we all know that advertisement through word of mouth ( especially when its a bad comment ) spreads like wildfire! he did a really dumb thing arguing with you and even a DUMBER thing to comment here

jo: yeah he refuses to think badly of his own staff yet he has no qualms about accusing his customers of lying. lol in this case, advertisement is through my finger tips. I didn’t think I could get anyone’s attention if I put it up, even though one of the guys at the table suggested it. Yeah man. He needs the publicity. I mean, running a restaurant IS a business and bad publicity is .. well, very bad.

hahahha read ur comment in my About Me page btw.:P Douglas Lim? a passion? Hahaha..those were the days. He is now an attraction that I can go slightly crazy about. :) just saw your brother on tv just now. Not so nice lah with the whole show in BM. Spoils actorlympics. And the crowd…i remember when Actorlympics was in English and confined to the studios at Actor’s Studio BSC, the crowd was so much more colourful. I hope they have actorlympics in english and preferably not in front of a tv camera. Where they have to be politically correct. Haih. :( I don’t want to burst their bubble, but..sigh, it was bad tv. With a few charity laughs. Bad tv none the less. Political correction kills.

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]]> By: tom http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15888 tom Wed, 16 Jan 2008 13:09:27 +0000 http://jayelleenelial.com/?p=547#comment-15888 i'm sure he never reads http://waiterrant.net/ <br /><br /> <b>jo: hahaha clearly!</b> - i’m sure he never reads http://waiterrant.net/

jo: hahaha clearly!

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]]> By: passerby http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15886 passerby Wed, 16 Jan 2008 10:34:31 +0000 http://jayelleenelial.com/?p=547#comment-15886 i don't think i'll be visiting his restaurant anytime soon. and it's not really because of your bad experience there, it's because of the way he commented. wow. i have nothing else to say. <strong>jo: with such arrogance, he doesn't get any support.</strong> = i don’t think i’ll be visiting his restaurant anytime soon. and it’s not really because of your bad experience there, it’s because of the way he commented. wow. i have nothing else to say.

jo: with such arrogance, he doesn’t get any support.
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]]> By: Kelly http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15870 Kelly Tue, 15 Jan 2008 17:20:19 +0000 http://jayelleenelial.com/?p=547#comment-15870 BTW, this is the restaurant's email addie littlemexicanlangkawi@gmail.com *Grin* <strong>jo: hehehe..:) i saw it too while googling.</strong> - BTW, this is the restaurant’s email addie
littlemexicanlangkawi@gmail.com
*Grin*

jo: hehehe..:) i saw it too while googling.
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]]> By: Kelly http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15869 Kelly Tue, 15 Jan 2008 17:15:44 +0000 http://jayelleenelial.com/?p=547#comment-15869 This guy really deserves a -.-" He can be sure he has lost me as a customer.. I'll definitely pass this message along to my friends. What arrogance.... <strong>jo: very arrogant. very.</strong> - This guy really deserves a -.-” He can be sure he has lost me as a customer.. I’ll definitely pass this message along to my friends. What arrogance….

jo: very arrogant. very.
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]]> By: Tyler http://jayelleenelial.com/apparently-this-customer-is-still-wrong/comment-page-1/#comment-15868 Tyler Tue, 15 Jan 2008 17:11:47 +0000 http://jayelleenelial.com/?p=547#comment-15868 This is ridiculous. Everyone knows that after sales service is important if not MORE important than the actual sale itself. Even if the food was mediocre but the service was excellent, chances are that you'd probably go back, but with such bad service, even if the food was to die for you would think twice before going back. Now by continuing to argue with the customer (or is it ex-customer? lol) on the internet is a joke. It's not like you said untruths about his restaurant or claimed it sucked without proof or reason. All of this just goes to show what a small man he is. *yawn* Next! <strong>jo: :) probably he didn't go to business school. YUP. The food was mediocre. as in, i'd eat it again if i'm hungry. LOL he wants proof? I got voice recording. :) Gotta love my handphone and my digital camera. :D Just to lazy to upload it. </strong> - This is ridiculous.

Everyone knows that after sales service is important if not MORE important than the actual sale itself. Even if the food was mediocre but the service was excellent, chances are that you’d probably go back, but with such bad service, even if the food was to die for you would think twice before going back.

Now by continuing to argue with the customer (or is it ex-customer? lol) on the internet is a joke. It’s not like you said untruths about his restaurant or claimed it sucked without proof or reason. All of this just goes to show what a small man he is. *yawn* Next!

jo: :) probably he didn’t go to business school. YUP. The food was mediocre. as in, i’d eat it again if i’m hungry. LOL he wants proof? I got voice recording. :) Gotta love my handphone and my digital camera. :D Just to lazy to upload it.
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