lmo: That incident was obviously a mistake on your staff’s part. If you were so aggressively defending yourself I’d understand but look at it this way, we are a bunch of people who come from various places all over Malaysia, do you honestly think we’d go out of our way to create a fuss over a free dessert or discount on the tab? Considering how we’re able to pay for the main courses, I simply don’t see how this is an issue of wanting to “profit from complaining” – especially when the profit at hand here is “free dessert”. Likewise it would be equally impolite to find grounds to ask for a discount just because.

I think you’re missing the point here in that having never ate at your restaurant before, we actually liked the food and basically you gave us no reason to diss you or give you trouble until you refused point-blank to admit that “Yes, I was slow in serving the food”. You base your refusal to admit your mistake on faith you have in your stuff, which is commendable. But not when you’re pulling a long face to your customers in blatant denial about THAT one particular aspect of your service. We didn’t want to create a fuss, you were the one who seemingly couldn’t tolerate criticism and started getting defensive. Did I mention you storming off back to the table you were sitting at to bitch? You’ve ONLY been open for three months, and for your sake I hope that a similar incident doesn’t happen again. And also, perhaps, that your obnoxious character will rear ugly head less. You’re making 3 months sound like 3 years and after all this, your apology truly bears no value at all.

So keep your pride and dignity to yourself, because we might have thought about it then, but we certainly don’t give two fucks about it now.

i take pride in the accuraacy that my staff demonstrate, therefore the time on the bill I believe to be the time you placed your order. If you wished for free deserts or even a discount on your bill i would have been pleased to have discussed this with you. However, you decided to create a fuss, may i say, after you all enjoyed the meal, hence looking forward to something for free.

With regard to your statement “the customer is always right” Son this is Bullshit!!! I have been running business before you were a twinkle in your Daddy’s eye, If the customer was always right you would be the owner of a restaurant and i would be paying the bill, however I am the owner and i only got this far through understanding which customers should be the ones that, in my eyes, are always right!!!!
Please any complaints should be made at the time of disappointment, not when one believes they will profit from complaining.

Regarding your statement “good service”. Again i pride my waiting staff as well as my Chef on the excellent service they all provide. The food prepared and cooked inside my restaurant is created at time of order, nothing is pre-cooked or simply microwaved, therefore one should expect to wait for this kind of food. I suggest if it is only fast food you were seeking then Langkawi does provide numerous fast food “joints” of which one can place an order and be served at once.

As i said to you i have now been open for over three months and as yet have recieved no complaints, if people wished to complain because they were not happy with the food or service it was never brought to my attention, hence they were not looking to profit through complaining. Everybody has the right to give an opinion however i truly belive your complaint had no justification threfore no apology awarded.

Let’s go on another holiday soon! And did I remember to gush about your ULTIMATE camwhoring skills? Jolene pwns everyone else.

jo: lol lol u were there laughing at me! u bad!! hahaha

Ooo! rumours has it that u, me and everyone else that matters will be in Hong Kong come the end of this year. game?:D

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jo: lol yea yea I kNnnoOow now:P
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Paiseh.

Come Malacca tarak telephone pun.

jo: lo lol! oh yeah!

Sorry ler sayang! give me a holiday with more than 2 days and i’ll be sure to meet up with u!
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jo: lol long enough lah but still our senior!
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jo: hahaha.. yaaa..hope it made some kids happy:)

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oh btw, that water thingie surrounding the castle? I think you were referring to a moat?

i wonder when i’ll see you again.. hehee ^^

jo: lol! so i’ve been told! ahaha.. there’ll be a day:) therell be a day!
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But it’s good to read that you had such a great time in Langkawi

jo: Lolll..:D i’ll try to keep that in mind! i can’t stop myself i just love going all lengthy!!

thanks babes…i really enjoyed myself. this entire holidays actually. it was pure bliss!
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